Hiver – AI-Powered Gmail & Outlook Shared Inbox Platform

🔍 What is Hiver?

Hiver is a customer service platform that transforms Gmail and Outlook into team-friendly shared inboxes with collaborative ticketing, live chat, knowledge base, SLA management, automation, analytics, and AI support—enabling seamless, multi-channel customer management directly from your inbox.

✨ What Makes Hiver So Powerful?

✅ Shared inboxes with @mentions, notes, collision alerts, task assignment, and SLA tracking

✅ Hiver AI: drafts replies, resolves queries, and suggests actions

✅ Omnichannel support: email, live chat, voice, WhatsApp, knowledge base, and customer portal

✅ Workflow automation & analytics: route emails, track performance metrics, CSAT, and SLA adherence

✅ Enterprise-ready: SOC2, HIPAA, GDPR compliance, Outlook & Gmail support

🎯 Who Is Hiver Best For?

• Customer support, finance, IT, HR, and operations teams using Gmail/Outlook

• SMBs to enterprises aiming to streamline shared inbox management

• Firms needing simple, inbox-based helpdesk without learning new platforms

🧨 What You Can Make with Hiver?

• Shared inbox workspaces for support, sales, finance, IT requests

• Automated task assignment and prioritization

• AI-enhanced email responses and query resolution

• Live chat and chatbot integrations within inbox

• Knowledge bases and customer self-service portals

💰Pricing:

For the latest pricing, please visit this: Official Site

👍Pros and cons

⚙️ Specification

• Platform: Browser plugin (Gmail/Outlook) + Cloud SaaS + mobile apps

• Core modules: Shared Inbox, Ticketing, AI Copilot, Live Chat, Knowledge Base, Automation, Analytics

• Security: SOC2 Type II, HIPAA, GDPR compliant

• Integrations: 100+ apps (Slack, Salesforce, Asana, Jira, Zapier, Shopify)

🌟 Benefits

• Centralizes email and chat channels in a single, collaborative inbox

• Automates repetitive tasks, improving efficiency by 40–60%

• Ensures accountability and visibility with assignment, tags, SLAs

• Boosts support quality with AI responses, analytics, and CSAT feedback

🔌 Integrations

• Email platforms: Gmail, Outlook

• Tools: Slack, Asana, Jira, Salesforce, Shopify, Zapier

• Channels: Live Chat, WhatsApp, internal Customer Portal

• AI & Analytics: Hiver’s AI Copilot, built-in reporting suite

🛠️ How It Works

1. Install Hiver’s browser plugin and/or mobile apps

2. Create shared inboxes (e.g., support@, finance@)

3. Automate routing, tagging, assign ownership

4. Use AI for draft replies and routine resolutions

5. Monitor performance via dashboard; use live chat and KB portals

📊 Expert Score with Reviews

• G2: 4.6/5 from 1,200+ users — praised for ease and AI capabilities

• Product Hunt: 4.5/5 with 49 reviews, noted simplicity

❓FAQ's